Acting Global But Going Local
How often do we act global but go local? The internet provides everyone with a global information search facility but how often do we then search out a local supplier? The point is we like (and possibly still want) local service and that personal touch when it comes to even commodity purchases. This was all brought home to me the other evening whilst watching Pretty Woman. Remember the scene when she fails to get service in a high class boutique, then returns the next day saying ‘you work on commission right? Big mistake, big, huge….sorry I have to go now, I’ve got shopping to do.’ So what has this got to do with promotional gifts? Well people still buy from people. When it comes to promotional gifts it does not matter how much we automate the quotation and buying process. People like to speak to a professional gifts consultant and make sure that they are going to get the service they want, with a dedicated project manager looking after their every need and making sure their promotional products arrive to time, and as intended. Part of the issue for a company like Redbows is the size of the ranges we supply. Take our pens, coasters and mousemats. Your’re talking 1000 plus products, all within a similar price range, with similar specifications. This can be daunting for a client and the main reason why they want to talk to someone who knows the ranges inside out and can guide them to the right product for their need and budget. I am pretty sure other industries are very much the same. Yes, we are turning into a world that will purchase on-line without seeing a physical product or sales person but for some products and merchandise I can see full automation will be a way off, if ever.
