FastTrack and Project Enquiries
Everyone tries to use time as a differentiator but there are times when when we cannot respond as fast as we want to an enquiry and even have to tell a client that what they are asking for is impossible – yes it even happens in the promotional merchandising industry. Most enquiries can be dealt with within a reasonable timeframe. On our promotional gifts website we show single print options and we duplicate this data within our quotations systems. In fact the quotation system contains more price breaks and priced print options. We define these as standard enquiries. Non-standard enquiries are project-related and cover items not on our website or items on the website for which we do not have immediate information in relation to a high quantity print or variation. Non-standard promotional items do take longer to quote and sometimes can take even up to 2-3 days if they are possible. One reason for this is that we may have to turn to a new supplier through our global supply network and it can take time to get a quotation, especially when we are crossing time zones. So do we ever say no? Well occasionally we have to. The most common reason for this is deadline. Whilst we have a FastTrack range, sometimes even this cannot be supplied within the timeframe required. It all comes down to planning and communication.
