Getting Your Gifts On Time
When we quote lead times for promotional items these are always from the approved artwork stage of the ordering process. If any stage can cause a delay in delivery, this is it and to help improve our customer service we introduced an ‘in-house’ Design Studio at Redbows last year. This has helped our customers tremendously and we get rave reviews from them post sale - see the comments from our customer satisfaction surveys.
So, what is the actual problem? Well we have access to millions of pounds worth of printing equipment for the various processes and products but without suitable artwork they simply do not run. Delays typically occur at the artwork stage for various reasons: (1) no artwork exists and our design team has to generate it from scratch, (2) there are several people/clients involved in the artwork sign off stage, (3) we need to turn the artwork into a suitable vector file, and finally (4) where numerous amendments are made to the artwork resulting in several approval forms being generated.
Of them all (3) is the easiest for us to solve rapidly and (1) typically takes a couple of hours in design time. (2) however is another matter, and for this all we can offer is a professional design service that responds to your inputs, and (4) well as you can imagine this can be a nightmare, and costly.
So, how can you get your gifts quickly ? Let us help you get your artwork right first time!
