Reward and Recognition
When it comes to promotional merchandise there are so many uses that we sometimes forget to stand back and focus on just what we want to achieve in using such items. Suppose that we are looking at rewarding employees. Working with consultants involved with Investors in people has made us more aware of the need for suitable ‘reward and recognition’. The first keyword here is ’suitable’, as it is important to make sure you maintain equity between employees whilst at the same time giving them something they will see as a reward and not simply a token giveaway. Now, we work with one firm who has made each line manager responsible for their own departmental awards scheme and these vary from team to team. Whilst the company has a high customer-service focus, each department also has its own goals in this corporate pyramid. Sales are focused on sales budets, operations on output and service on customer response times and even first time fixes. Therefore the managers in this firm scale their rewards from a ‘no-cost’ thank you to the more formal reward of a plaque, certificate, wine or chococolates and even shopping vouchers. The important point is to make sure you are rewarding the right behaviours, with the right rewards to keep the organisation moving towards its corporate goals.
